bd12 Responsible Gaming Policy
Our Responsibility to You
bd12 is committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh. We recognise that for a small proportion of players, gambling can develop from a leisure activity into a harmful habit. Our responsible gaming programme exists to identify those players as early as possible, to provide them with practical tools to manage their behaviour, and to connect them with support when self-management is not sufficient.
bd12 trains its customer support staff to recognise early indicators of problem gambling and to respond with sensitivity and appropriate guidance. All responsible gaming requests — whether for limits, time-outs, or self-exclusion — are treated with strict confidentiality. Our team will never pressure you to continue gambling or attempt to persuade you to revoke a protective measure you have set.
Understanding Problem Gambling
Problem gambling is characterised by a persistent, recurring pattern of gambling behaviour that causes significant distress or impairment. Unlike recreational gambling, problem gambling continues even when the negative consequences — financial loss, relationship damage, psychological distress — are apparent and escalating.
Key warning signs of problem gambling include: chasing losses (placing increasingly large bets to recover previous losses); preoccupation (constant thoughts about gambling when engaged in other activities); concealment (hiding the extent of gambling activity from family members or close friends); financial distress (borrowing money, selling assets, or neglecting essential payments to fund gambling); and emotional dependency (using gambling as a mechanism to cope with stress, anxiety, or depression rather than as a form of entertainment).
If you recognise any of these patterns in your own behaviour or in the behaviour of someone you know who uses bd12, please contact our support team without delay. We are here to help, not to judge.
Deposit Limit Policy
Players may set a daily, weekly, or monthly deposit limit from within the bd12 account settings panel at any time. The following rules apply:
- Decreases to a deposit limit take effect immediately.
- Increases to a deposit limit are subject to a mandatory 48-hour cooling-off period before the new (higher) limit becomes active. This delay is intentional and cannot be waived.
- Multiple limit types may be active simultaneously (e.g., a daily cap of ৳5,000 and a monthly cap of ৳50,000).
- If you reach your limit, no further deposits will be accepted until the relevant period resets or a new lower limit takes effect.
Time-Out Policy
A time-out is a short-term account pause designed for players who feel they need a temporary break from gambling. Time-out periods available on bd12 are: 24 hours, 48 hours, 7 days, 14 days, 30 days, or 6 weeks. During a time-out:
- You cannot log in to your bd12 account.
- You cannot deposit funds or place any bets.
- All promotional and marketing communications are suspended.
- The time-out cannot be cancelled or shortened once activated.
- Any pending withdrawals will continue to be processed normally.
To activate a time-out, go to your account settings and select "Responsible Gaming" followed by "Take a Break". The time-out begins immediately upon confirmation.
Self-Exclusion Policy
Self-exclusion is a longer-term protective measure for players who believe they have a serious gambling problem. bd12 offers the following self-exclusion periods: 6 months, 1 year, 2 years, and permanent exclusion. To request self-exclusion, contact our support team directly via live chat or at [email protected]. Self-exclusion is processed within 24 hours of the request being confirmed.
During self-exclusion, bd12 will:
- Close your account and prevent any new deposits or bets.
- Remove you from all marketing and promotional mailing lists.
- Refuse any attempt to create a new account during the exclusion period.
- Process any remaining balance for withdrawal to your registered payment method.
At the end of a fixed self-exclusion period, your account will not be automatically reopened. You must contact support and formally request reactivation, which includes a 24-hour consideration period before access is restored. Permanent self-exclusion cannot be reversed under any circumstances.
Protecting Young People
bd12 is an adult platform for players aged 21 and above. We strongly recommend that adults who share devices with minors install filtering software to prevent young people from accessing online gambling sites. Several free and paid parental control tools are available that can block access to gambling domains by category. bd12 actively supports any initiative that helps keep gambling products away from individuals who are under the legal age.
If you discover that a minor has accessed the bd12 platform using your account or through any other means, please contact us immediately at [email protected]. We will investigate promptly and take all necessary action.
Responsible Gaming and Bonuses
bd12 does not target responsible gaming tool activations with bonus offers. Players who have active deposit limits, time-outs, or self-exclusions in place will not receive promotional offers designed to encourage further gambling. If you receive a marketing communication after activating a protective tool, please report it to our support team immediately so we can correct the issue and review our systems.
Players who are in active self-exclusion are not eligible for any welcome bonuses, reload bonuses, cashback offers, or any other promotional incentive. This restriction exists to ensure that the protective intent of self-exclusion is not undermined by promotional messaging.
Our Commitment to Fair Play
All games available on bd12 — including cricket betting markets, live casino games, and slot titles from providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe — operate with independently certified random number generators (RNGs) and verified return-to-player (RTP) rates. bd12 does not manipulate game outcomes and does not engage in any practice designed to make it more difficult for players to stop playing. Our responsible gaming commitments are integrated into the product itself, not bolted on as an afterthought.